FAQs
What is HIGH FASHION by JOL known for?
HighFashion by JOL is known for luxury streetwear that doesn’t compromise. Every piece is built for the modern wardrobe, bold enough to make a statement, refined enough to last beyond the moment.
HF exists at the intersection of street culture and elevated design, where each garment is crafted for the Disciples.
Beyond aesthetics, The Brand’s eccentricity is rooted in a deeper consciousness of the human mind. HF transforms the simplest ideas into wearable art, pieces that carry meaning, identity, and presence.
Where can I buy HIGH FASHION by JOL products?
You can shop all HighFashion by JOL collections directly on our official website at highfashionbyjol.com. Selected releases may also be available through our flagship retail experience and social media platforms during exclusive drops, activations, and limited releases.
Do you offer international shipping?
Yes. We offer worldwide shipping to selected countries. Shipping rates and delivery timelines are calculated at checkout based on your location.
How long does delivery take?
Lagos: Same-day or next-day delivery
Nationwide: 3-4 working days.
International: 4-7 working days.
How do I track my order?
Once your order is confirmed and dispatched, you’ll receive tracking details to monitor your delivery in real time.
What is your return policy?
We offer a 2-day return window from the day your order is delivered.
Items must be unworn, in original condition, with tags attached, and accompanied by proof of purchase.
We do not offer refunds; returns are processed as exchanges or store credit only.
Once received and inspected, approved returns will be processed within 7 working days.
Customers are responsible for return shipping costs, which are non-refundable.
For any questions, please contact our support team.
How can I find the right size for my clothing?
Each product page includes a detailed size guide to help you choose the best fit.
If you need further assistance, our support team is available to provide personalised sizing recommendations.
What payment methods do you accept?
We accept all major credit and debit cards, as well as mobile transfers. Simple, secure, and seamless. However you pay, we’ve got you covered.
Are there any sustainable practices or initiatives at Highfashionbyjol?
Yes, we are committed to sustainability and implementing sustainable practices in our business. We use only sustainable materials and processes in our production, and we are committed to reducing our carbon footprint.
How can I contact customer support?
Our customer support team is here to help.
You can reach us via whatsapp at +2349131058119.
Monday - Friday, 10 AM - 6 PM WAT.
How can I stay updated on new collections and promotions?
Subscribe to our newsletter and follow us on Instagram @highfashion_jol for exclusive drops, early access and latest updates
Opening Hours
Our store is open seven days a week to serve you.
We are open from Monday to Saturday from 10 am to 8 pm, and on Sunday from 12noon to 8 pm. We look forward to seeing you soon!
POLICIES
REFUND/EXCHANGE
At Highfashionbyjol, we understand that sometimes customers may need to return an item. That’s why we offer a 10-day return policy. If you’ve purchased an item from us and it’s within 10 days of the purchase, you’re eligible for a refund or exchange. In order for us to process your return, the item must be in its original condition, unworn and with all tags attached. Additionally, you must provide proof of purchase. Once we receive your return, we will inspect it and notify you that we have received it. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7 working days, and a credit will be applied to your credit card or original method of payment. Please note that you are responsible for paying your own shipping costs when returning the item. Shipping costs are non-refundable. We hope this helps clarify our return policy. If you have any questions or concerns, please don’t hesitate to contact us.
DELIVERY
We provide prompt and efficient delivery services for our valued customers:
Within Lagos, Nigeria: Enjoy same-day delivery for orders within Lagos, Nigeria. Place your order before 4PM to avail of this service.
Outside Lagos: Expect your order to arrive within 3-4 working days for destinations outside Lagos but within Nigeria.
International Shipping: For international orders outside Nigeria,it takes up to 7 working days for delivery.
Please note that delivery times may vary due to unforeseen circumstances, customs processes, or extreme weather conditions. We will provide you with a tracking number to keep you informed of your shipment’s status. For any inquiries or assistance, our customer support team is always available to help.
PRIVACY POLICY
We respect your privacy and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard your data. Rest assured that any information you provide will be handled with the utmost confidentiality and used solely for the purpose of enhancing your shopping experience.
Terms and Conditions
Our terms and conditions govern the use of our website and the interactions between High Fashion by JOL and its customers. By accessing and using our website, you agree to comply with these terms, including intellectual property rights, product availability, and liability limitations.
Size Guide and Styling Tips
To ensure the perfect fit, refer to our size guide for comprehensive measurements. Additionally, explore our styling tips and outfit ideas to effortlessly elevate your look.
Authenticity Assurance
Our products are 100% authentic and crafted with utmost care. Every piece bears the hallmark of High Fashion by JOL’s superior craftsmanship. Sustainability and Ethics: We are committed to sustainable practices and ethical sourcing. Our efforts encompass eco-friendly materials, responsible manufacturing, and supporting fair labor standards.
CUSTOMER CARE
Our customer care team is here to assist you with any queries or assistance you may require. Contact us via phone, email and social media platforms, and we’ll be delighted to help.
High Fashion Family Benefits
Join our exclusive family for access to exclusive perks, early collection previews, special promotions, feauture on our family page on our social media platforms and invitations to exclusive events.