FAQs
What is HIGH FASHION by JOL known for?
HighFashion by JOL is known for luxury streetwear that doesn’t compromise. Every piece is built for the modern wardrobe, bold enough to make a statement, refined enough to last beyond the moment.
HF exists at the intersection of street culture and elevated design, where each garment is crafted for the Disciples.
Beyond aesthetics, The Brand’s eccentricity is rooted in a deeper consciousness of the human mind. HF transforms the simplest ideas into wearable art, pieces that carry meaning, identity, and presence.
Where can I buy HIGH FASHION by JOL products?
You can shop all HighFashion by JOL collections directly on our official website at highfashionbyjol.com. Selected releases may also be available through our flagship retail experience and social media platforms during exclusive drops, activations, and limited releases.
Do you offer international shipping?
Yes. We offer worldwide shipping to selected countries. Shipping rates and delivery timelines are calculated at checkout based on your location.
How long does delivery take?
Lagos: Same-day or next-day delivery
Nationwide: 3-4 working days.
International: 4-7 working days.
How do I track my order?
After your order is confirmed and shipped, you’ll get tracking information to follow your delivery in real time. Track your orders.
What is your return policy?
For customers within Nigeria, eligible items can be returned within 48 hours of delivery. International customers have 7 working days from the date of delivery to initiate a return.
Items must be unworn, unused, in their original condition and have all original tags attached. Proof of purchase is also required.
Do you offer refunds?
We do not offer cash refunds for returns due to change of mind, incorrect size or preference. Eligible returns can be processed as an exchange or store credit.
What if I receive a damaged or defective item?
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible with your order details and clear photos/videos of the issue. These cases will be reviewed separately from our standard return policy.
How can I find the right size for my clothing?
Each product page includes a detailed size guide to help you choose the best fit.
If you need further assistance, our support team is available to provide personalised sizing recommendations.
Can I exchange an item for a different size?
Yes. Exchanges are subject to availability. If your preferred size or item is unavailable, you will be issued store credit instead.
Who pays for return shipping?
Customers are responsible for the cost of returning an item for an exchange or store credit. If the item received is damaged, defective or incorrect, we will review the case and advise on the next steps.
Can I return an item after the return window?
Returns must be initiated within the applicable return period. Returns requested after this period may not be accepted.
How long does it take to process my return?
Once we receive your returned item, it will be inspected to ensure it meets our return requirements. Once approved, we will proceed with the applicable exchange or store credit.
What items cannot be returned?
Items that have been worn, washed, altered, stained, damaged or returned without their original tags are not eligible for return or exchange.
What payment methods do you accept?
We accept all major credit and debit cards, as well as mobile transfers. Simple, secure, and seamless. However you pay, we’ve got you covered.
Are there any sustainable practices or initiatives at Highfashionbyjol?
Yes, we are committed to sustainability and implementing sustainable practices in our business. We use only sustainable materials and processes in our production, and we are committed to reducing our carbon footprint.
How can I contact customer support?
Our customer support team is here to help.
You can reach us via whatsapp at +2349131058119.
Monday - Friday, 10 AM - 6 PM WAT.
How can I stay updated on new collections and promotions?
Subscribe to our newsletter and follow us on Instagram @highfashion_jol for exclusive drops, early access and latest updates
Opening Hours
Our store is open seven days a week to serve you.
We are open from Monday to Saturday from 10 am to 8 pm, and on Sunday from 12noon to 8 pm. We look forward to seeing you soon!
POLICIES
REFUND/EXCHANGE
At HighfashionbyJol, we want you to be happy with your purchase. If you need to return an item, please review the guidelines below.
Returns
For customers within Nigeria, items may be returned within 48 hours of delivery. For international customers, items may be returned within 7 working days of delivery.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Free from stains, damage, alterations or signs of wear
- Returned with all original tags attached
- Accompanied by proof of purchase
Refunds
We do not offer cash refunds for returns due to change of mind, incorrect size or preference. Eligible returns may be processed as an exchange or store credit, subject to availability.
Exchanges
Exchanges are subject to product availability. If the requested item or size is unavailable, store credit will be issued instead.
Defective, Damaged or Incorrect Items
If you receive an item that is defective, damaged or different from what you ordered, please contact us as soon as possible with your order details and clear photos/videos of the issue. Such cases will be reviewed separately from our standard return policy.
Return Shipping
Customers are responsible for the cost of returning an item for an exchange or store credit, except where the item received is defective, damaged or incorrect.
Once your return is received and inspected, we will notify you of the outcome and the available resolution.
DELIVERY
We provide prompt and efficient delivery services for our valued customers:
Within Lagos, Nigeria: Enjoy same-day delivery for orders within Lagos, Nigeria. Place your order before 4PM to avail of this service.
Outside Lagos: Expect your order to arrive within 3-4 working days for destinations outside Lagos but within Nigeria.
International Shipping: For international orders outside Nigeria,it takes up to 7 working days for delivery.
Please note that delivery times may vary due to unforeseen circumstances, customs processes, or extreme weather conditions. We will provide you with a tracking number to keep you informed of your shipment’s status. For any inquiries or assistance, our customer support team is always available to help.
PRIVACY POLICY
We respect your privacy and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard your data. Rest assured that any information you provide will be handled with the utmost confidentiality and used solely for the purpose of enhancing your shopping experience.
Terms and Conditions
Our terms and conditions govern the use of our website and the interactions between High Fashion by JOL and its customers. By accessing and using our website, you agree to comply with these terms, including intellectual property rights, product availability, and liability limitations.
Size Guide and Styling Tips
To ensure the perfect fit, refer to our size guide for comprehensive measurements. Additionally, explore our styling tips and outfit ideas to effortlessly elevate your look.
Authenticity Assurance
Our products are 100% authentic and crafted with utmost care. Every piece bears the hallmark of High Fashion by JOL’s superior craftsmanship. Sustainability and Ethics: We are committed to sustainable practices and ethical sourcing. Our efforts encompass eco-friendly materials, responsible manufacturing, and supporting fair labor standards.
CUSTOMER CARE
Our customer care team is here to assist you with any queries or assistance you may require. Contact us via phone, email and social media platforms, and we’ll be delighted to help.
High Fashion Family Benefits
Join our exclusive family for access to exclusive perks, early collection previews, special promotions, feauture on our family page on our social media platforms and invitations to exclusive events.